JobbiRemote opportunity
Technical Operations & Insights Analyst
Remote | United States
USD 140,000 to 245,000 annual base salary. Actual pay depends on qualifications and work location.
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Work remotely within the United States or from a US office. You'll attend onboarding in person and need to keep your camera on during video interviews. The employer allows up to 5 applications per rolling 30 days. You can't reapply to this role while an application is active or within 90 days of rejection.
About the role
Help a customer support team decide where to invest. You'll build metrics the team can trust and lead projects to improve support and control costs.
What you'll work on
- Build repeatable analyses and reports with SQL and Python or R.
- Define support costs and measure the effects of automation and changes to customer workflows.
- Work with Finance on investment choices and lead projects until teams are using the results.
What the employer asks for
- 5+ years in analytics, strategy and operations, or a related analytical role.
- Strong SQL and Python or R skills, with git, peer review and careful checks of AI-assisted work.
- Experience with statistical analysis, financial scenarios and delivering projects across teams.
- Clear writing and data visualization skills for explaining findings to senior leaders.
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Added to Jobbi Nov 11, 2026. Availability last checked Nov 15, 2026. Employer posted Nov 10, 2026.