JobbiRemote opportunity
Customer Success Architect - East
Remote | United States
USD 93,600 to 158,400 annual base salary, excluding bonuses, equity and benefits
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Where you can work
Remote within the United States. The role covers the East. You'll need to travel as needed; the posting doesn't give a percentage.
About the role
Help customers use a DevSecOps platform after the sale. You'll turn their goals into success plans, teach technical teams how to use the platform and help solve account issues.
What you'll work on
- Manage a group of customer accounts and track adoption, retention and progress toward agreed goals.
- Lead technical onboarding and training on Git workflows and CI/CD.
- Work with support and product teams on escalations, and find out where customers need more training.
What the employer asks for
- Practical knowledge of Git, branching strategies, CI/CD and DevSecOps.
- Experience in customer success, post-sales or professional services, with responsibility for customer adoption and retention.
- Experience managing technical projects and customer escalations, with strong presentation and communication skills.
- Willingness to travel as needed under company policy.
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Added to Jobbi Nov 13, 2026. Availability last checked Nov 15, 2026. Employer posted Nov 12, 2026.