JobbiRemote opportunity
Senior Analyst, Customer Success Operations
Remote | United States
USD 99,000 to 110,000 annual base salary
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Where you can work
Work remotely within the United States.
About the role
Help customer teams understand renewals and product usage. You'll build reports they can trust and improve how they work each day.
What you'll work on
- Build and check reports on retention, renewals and customer engagement.
- Work with customer success and account teams to improve processes.
- Support projects involving customer success tools and usage-based pricing.
What the employer asks for
- 3 to 5 years in customer operations, ideally at a growing B2B SaaS or AI company.
- Experience with customer success work and metrics such as NRR, GRR, renewal rate and MAU/DAU.
- Comfort with Salesforce, Gainsight and forecasting tools such as Clari or Gong.
- SQL, Snowflake or BigQuery, and Tableau experience are useful extras.
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Added to Jobbi Oct 27, 2026. Availability last checked Nov 8, 2026. Employer posted Aug 7, 2026.